Frequently Asked Questions

Everything you need to know about finding your perfect fit at BigShoes.

What sizes do you carry?

We specialize in extended sizes that are often hard to find in standard retail stores. Our inventory includes men's sizes 12-20 and women's sizes 10-15 in various widths.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options at checkout.

What is your return policy?

We offer a 30-day return window for all unworn shoes in their original packaging. Simply use our online portal to generate a prepaid return shipping label.

Are your shoes genuine brands?

Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from manufacturers like Nike, New Balance, and Timberland.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.

How do I know if a specific shoe runs true to size?

Each product page features a 'Fit Guide' section with customer feedback and manufacturer recommendations to help you decide if you should size up or down.