Returns & Exchanges

At BigShoes, we want to ensure your perfect fit, which is why we offer a 30-day hassle-free return policy on all unworn footwear in its original packaging. If your new shoes aren't the right size or style, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Pack the Shoes

Place the unworn shoes in their original box and secure them inside a shipping mailer to ensure they arrive in perfect condition.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number to monitor your refund or exchange status.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing